FAQs
Ordering
1.What is your order cutoff time?
Which time zone is it based on? Order cutoff time is 04:00 PM Eastern Standard Time (GMT-05:00, New York time).
2.How many business days do you need to handle and process an order?
Our order handling time is 1–2 business days, Monday to Friday.
3.Can I change my delivery address after the package is in transit?
No. We cannot modify the delivery address once the shipment is in transit. You need to contact us within 24 hours after placing your order for address changes.
4.Can I cancel my order?
When is cancellation allowed? You can cancel your order before it is dispatched. If the order has already shipped, please refer to our refund policy.
Shipping
1.Is shipping free for US orders?
Yes, we provide free shipping for orders within the United States.
2.How long is the transit time for shipments?
Typical transit time is 5–7 business days, Monday to Friday.
3.Which carriers do you use for delivery?
We ship via USPS and UPS.
Return Policy & Eligibility
1.What is your return policy?
We offer a 30-day return policy for all orders. You can submit a return request within 30 days after receiving your package.
2.How many days do I have to request a return after receiving my order?
You have 30 calendar days from the date you receive your order to apply for a return.
3.What conditions must my item meet to be eligible for a return?
The item must be unused, unworn, with original tags and original packaging, and in the same condition as you received it. You also need proof of purchase.
4.Do I need a receipt or proof of purchase to start a return?
Yes, you need to provide the receipt or proof of purchase to process your return.
5.Do you charge a restocking fee for returns?
No, we do not charge any restocking fee on returns.
Return & Exchange Process
1.How do I begin the return process?
Please send an email to contact@quaighdesigns.shop to submit your return request first.
2.What email address should I use to contact you for returns or exchanges?
You can reach us at contact@quaighdesigns.shop for return, exchange and other customer support.
3.Will you send me a return shipping label once my return request is approved?
Yes. After your return is accepted, we will send you a return shipping label plus return instructions.
4.Can I send back items without submitting a return request first?
No. We will not accept returned packages if you do not request a return in advance.
5.Can I exchange products?
What kinds of items qualify for exchange? Yes. We only accept exchanges for damaged, defective, wrong items or wrong size orders.
6.How long will it take to receive my exchanged product?
The delivery time of your replacement product varies, depending on your location.
Refund Information
1.How will I know if my refund is approved?
We will notify you by email once we receive and inspect your returned item, and inform you whether your refund is approved.
2.How many business days will it take to get my refund after approval?
Once approved, your refund will be processed automatically within 7 business days.
3.Will my refund go back to my original payment method?
Yes, the refund will be returned to your original payment method automatically.
4.Why might there be extra delay before I see the refund in my bank account?
Banks or credit card companies need extra time to process and post the refund to your account.
Product Quality
What should I do if I receive a damaged, defective or wrong product?
Please inspect your package right after delivery and email us immediately so we can assess the problem and solve it.
Shipping Protection
What should I do if my parcel is damaged during transit?
If possible, refuse the parcel from the courier and contact our customer service right away. If delivered without you present, please email us for next steps.